03.14.2004
Network Issues and Page Loads
Posted by Mena Trott in Announcements
Some TypePad subscribers are having trouble loading certain pages on TypePad-powered web sites. We don't know yet if this is a network problem outside of our own servers or something inside of our network, but our engineers are working hard to troubleshoot the problem.
If you're having a problem loading your TypePad web site, please fill out a Help Ticket, and we'll get in touch with you about providing a trace of your network path to ours. We've found that many users having trouble accessing sites tend to be on similar networks, so more network data would be helpful.
Update: As of March 15, 2004 11:00am Pacific time the problem has been solved. It turns out that it was a routing problem at Internap, our network provider, affecting only a certain percentage of network connections.
Thanks to all TypePad subscribers and their visitors for their patience! We'll be adding a network connection from another provider to add redundancy in the future.
