Answer

Currently, we only allow one login for each account in the system. In order for others to have access to the Help System through your account, you would need to provide your login information to them. (Please note that the sharing of a login account merely to avoid purchasing multiple supported licenses is not permitted.)

If, in the future, you would like to remove access for this person, you could then change your password. You can find information on how to do this in Changing Account Information.

Note that the automated responses to any tickets created using your account in the Help System will be sent to the email address contained in the TypeKey profile associated with the account, so if you wished those to go to another person temporarily, you would need to also edit your email address as well, changing it back when appropriate.

Anyone who will be opening tickets on your behalf should review the Support Ticket Guidelines, and information on Basic Support, to ensure that any queries are appropriate to the scope of our service.

If you do not wish to share your login details with another person, but still need their assistance, you may find it easier to continue using the Help System yourself, passing on any questions or information between our support staff and the person who is helping you.

IMPORTANT: Please be extremely cautious about sharing your login information. Do not give this information to someone unless you trust them completely. Once someone has access to your account, they too can make changes to the email address and password as described above, and could therefore deny you access to the account. Since we rely on email address and password for security verification and proof of account ownership, our ability to intervene and restore your account access to you in this type of situation would be compromised.