Problem

You are having a problem with Movable Type that you are unable to resolve.

Solution

Open a help ticket with Six Apart support.

Discussion

Personal technical support through the online help ticket system is included with any paid license for Movable Type 3.0 or later.

You can file a ticket by signing in to your Movable Type account at https://secure.sixapart.com/t/account. Once inside you will see a box entitled "Help & Support" on the right hand side. Click the "Open a New Ticket" link and fill out the ticket. Choose from the list of options that which best represents the problem or error you are experiencing. In the description text area be sure to paste in any error messages you have received, and describe the activity leading to your problem. The more detailed your description, the easier it will be for us to help you. Click the Create Ticket button to submit your request.

To track your tickets click the "Open Tickets" link that is also found in the "Help & Support" box. Once an issue is resolved you will need to mark it as closed. A history of your past closed tickets is also available in the "Help & Support" screen.