Customer feedback too good to keep to ourselves

We get a lot of customer feedback here. A lot. All of it is incredibly helpful and informative. Much of it also helps affirm that we are doing the right thing for our customers. Here's one that came this week from a new TypePad customer Rick Stilley whose blog is at http://safezonellc.typepad.com/:

"I'm sorry to bother you but I just had to send this. I struggled for three days trying to set up (a popular free service) with its bloated documentation, snarling support (when you could get it), and its avalanche of code. Then I found TypePad. Salvation! Not only was I up and running (with ads) in under 30 minutes I was having fun doing it! Forgive me, I hope my singing didn't bother the rest of the support folks while I typed this out. Oh, yea. About that 30 day free trial...yea, right. Like I'm leaving."

I've taken the name of service out because it's our policy not to denigrate competitive services. Yes, we strive to make our stuff better than any other, but more important, we do everything we can to make it work great for the people who use it. In this instance, we seem to have the mark. Thanks for the feedback, Rick!